acn365 Privacy Policy

Registration Data

When you create an acn365 account, we collect the following information: your full legal name, date of birth, mobile phone number (used as your primary account identifier), and any additional details required to complete the registration form. This data is used to create and administer your account and to verify that you meet the minimum age requirement of 21 years.

Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to unlock full withdrawal capabilities, acn365 may request copies of government-issued identity documents, such as a Bangladeshi National Identity Card (NID), passport, or driving licence. We may also request proof of ownership of the payment method you use (for example, a screenshot of your bKash or Nagad wallet). These documents are stored securely and used solely for verification purposes.

Financial Transaction Data

acn365 records all deposits and withdrawal transactions associated with your account, including the amount, date and time, payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. This data is retained for accounting, fraud prevention, and responsible gaming monitoring purposes.

Gameplay & Behavioural Data

We collect information about your activity on the acn365 platform, including the games you play, bet amounts, session durations, login times, and betting patterns. This data allows us to personalise your experience, monitor for responsible gaming indicators, detect fraudulent behaviour, and improve our platform services.

Device & Technical Data

When you access acn365, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used to ensure platform compatibility, detect suspicious login activity, and analyse aggregate usage trends. We do not use this data to build individual advertising profiles.

Communications Data

If you contact acn365 via our support email or any live support channel, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolutions provided. These records are maintained to improve our customer service quality and to provide context in any follow-up interactions.

Account Administration

The primary purpose for collecting your registration and identity data is to create, verify, and maintain your acn365 account. Without this information, we cannot provide access to the platform, process your transactions, or ensure that your winnings are paid to the correct person.

Transaction Processing

Financial data is processed to execute deposits and withdrawals through your chosen payment method. acn365 shares the minimum necessary transactional data with third-party payment processors (including the operators of bKash, Nagad, Rocket, and Upay integrations) solely to complete each transaction. Payment processors are contractually obligated to protect this data and may not use it for any other purpose.

Fraud Prevention & Security

acn365 analyses device data, IP addresses, and behavioural patterns to detect and prevent fraudulent account activity, money laundering, bonus abuse, and unauthorised access. Accounts flagged by our automated systems may be subject to enhanced manual review before transactions are processed.

Responsible Gaming Monitoring

Gameplay and transaction data is used by acn365's responsible gaming systems to identify players who may be exhibiting signs of problem gambling, such as rapidly increasing bet sizes, extended session durations, or frequent failed withdrawal attempts. Where such patterns are detected, acn365 may reach out to the affected player or apply protective account restrictions in line with our Responsible Gaming Policy.

Service Improvement

Aggregate, anonymised usage data helps acn365 understand which games and features are most popular, identify technical performance issues, and prioritise product development. This analysis is conducted on data sets that cannot be used to identify individual players.

Marketing Communications

If you have opted in to receive promotional communications, acn365 may contact you with information about bonuses, seasonal promotions (such as Eid or Pohela Boishakh special offers), new game launches, and platform updates. You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of data required for account administration or legal compliance.

Game Providers

To deliver games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, acn365 passes a pseudonymous player identifier and session token to the relevant provider. This allows the game to load within your session and for your wager results to be recorded. Game providers do not receive your full name, mobile number, or financial account details.

Payment Processors

acn365 shares the minimum necessary information with payment partners to process your transactions. For mobile financial service transactions (bKash, Nagad, Rocket, Upay), this includes your registered mobile number and the transaction amount. For bank transfer transactions, this may include your bank account name and number. All payment partners are bound by their own privacy and security policies and are contractually required to protect data shared with them.

Identity Verification Services

To verify the identity documents you submit during KYC review, acn365 may use a third-party identity verification service. Any documents shared with such a service are transmitted over encrypted connections and are not retained by the verification provider beyond the period needed to complete the check.

Legal Obligations

acn365 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including money laundering or fraud. We will not disclose data beyond what is strictly required by the applicable legal obligation.

No Sale of Personal Data

acn365 does not sell, rent, or trade your personal data to any third party for commercial gain. We do not share your data with advertising networks, data brokers, or any organisation whose primary purpose is the monetisation of personal information.

Active Account Data

While your acn365 account remains active, we retain all registration, verification, transaction, and gameplay data associated with it. This data is necessary to provide the service, resolve disputes, and meet our legal obligations.

Closed Account Data

Following the closure of an acn365 account — whether requested by you or initiated by acn365 — we retain certain categories of data for a minimum period of five years. This retention period exists to comply with financial recordkeeping requirements, to resolve any outstanding disputes, and to prevent circumvention of self-exclusion by re-registration. After the retention period expires, data is securely deleted or anonymised.

Self-Exclusion Records

If you self-exclude from acn365, a record of your self-exclusion is retained indefinitely so that we can identify and close any future account registered under the same identity. Retaining this record is a responsible gaming obligation and is in your own best interest. This record contains only the information necessary to identify you — it is not used for any other purpose.

Right of Access

You have the right to request a copy of all personal data that acn365 holds about you. Submit your request to [email protected] with the subject line "Data Access Request". We will respond within 30 days. We may ask you to verify your identity before releasing any data.

Right to Rectification

If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details directly from your account profile. For corrections to identity or verification documents, contact [email protected].

Right to Erasure

You may request the deletion of your personal data. Please note that acn365 is required by law to retain certain categories of data (such as transaction records) for a minimum of five years, and deletion requests cannot override these legal obligations. Data that is not subject to a retention obligation will be deleted within 30 days of a verified erasure request.

Right to Withdraw Consent

Where acn365 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.

Right to Object

You have the right to object to acn365 processing your personal data where we rely on legitimate interests as the lawful basis for that processing. We will consider your objection and cease the processing in question unless we have compelling legitimate grounds that override your interests, rights, and freedoms.

Technical Safeguards

acn365 employs industry-standard technical security measures to protect personal data, including 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security assessments of our platform infrastructure.

Organisational Safeguards

All acn365 staff and contractors who have access to personal data are subject to confidentiality obligations and receive regular data-protection training. Access to personal data is granted on a strict need-to-know basis. Data access logs are maintained and reviewed regularly for anomalous activity.

Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, acn365 will notify affected players without undue delay and will take immediate steps to contain the breach, assess the damage, and prevent recurrence. We will document all data breaches internally regardless of whether external notification is required.

Your Responsibility

While acn365 takes every reasonable step to protect your data, account security also depends on you. You are responsible for keeping your login credentials confidential. Use a strong, unique password for your acn365 account and do not share it with anyone. acn365 will never ask you for your password via email, live chat, or phone. Report any suspected unauthorised access to [email protected] immediately.

What Are Cookies

Cookies are small text files placed on your device by a website to remember information about your visit. acn365 uses cookies and similar local storage mechanisms to maintain your login session, remember your game preferences, and keep the platform functioning correctly across page navigations.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens and security tokens. The platform cannot operate without these cookies.
• Preference cookies: Store your language and display preferences so you do not have to reset them each time you visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform, helping us identify and fix usability issues. No personally identifiable information is included in analytics data.

No Advertising Cookies

acn365 does not use advertising cookies, retargeting pixels, or any tracking technology designed to serve personalised advertisements on third-party websites. We do not integrate with Facebook Pixel, Google Ads remarketing tags, or equivalent advertising trackers.

Managing Cookies

You can delete or block cookies through your browser or mobile device settings at any time. Please be aware that blocking essential cookies will prevent you from logging in to your acn365 account and will disrupt normal platform functionality. Blocking analytics or preference cookies will not affect your ability to use the platform.

Strictly 21+ Platform

acn365 is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player account has been registered by a person under 21, we will immediately close the account and delete all personal data associated with it, except where retention is required for legal compliance purposes.

Parental Guidance

Parents and guardians are responsible for ensuring that individuals under the age of 21 in their care do not access the acn365 platform. We recommend using device-level parental controls and internet filtering tools to restrict access to online gambling sites for minors. If you suspect that a minor has registered an account, please report this to [email protected] immediately.

Changes to This Policy

acn365 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered mobile number or email address. Your continued use of the acn365 platform after a policy update constitutes acceptance of the revised terms.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data acn365 holds about you, please contact us at [email protected]. Please include "Privacy Enquiry" in the subject line of your message. Our support team is available 24 hours a day, seven days a week, and will respond to privacy-related enquiries within two business days.